consulting overview
Our consulting firm aims to work closely with our clients by building trust, sharing knowledge and experience, and promoting transparency, thereby propelling their establishment to the highest level of service. Our team offers a range of consulting services, such as Hotel and Restaurant Pre-Opening Training, Food & Beverage Operational & Management Training, Food & Beverage Standards implementation, Mystery Guest Audits, Operational Audits, Tailored Food & Beverage Courses, Standards Training Tools and most recently Consulting for the new norm, on ways to pivot service in times of Covid-19.
“It always seems impossible,
until it is done” Nelson Mandela
The nature of the multi-cultural service industry requires a solid and sound understanding of the aspects of location, resources and service styles. This understanding ensures the ultimate goal of achieving quality service assurance in hotels, resorts, clubs, restaurants and other service-based industries.
We focus on the following elements of success for quality assurance:
The team, the product, the process and the results.
