Our consulting firm aims to work together with our clients through building trust, sharing knowledge, experience and transparency, propelling their establishment onto the highest level of service. Our team offers a range of consulting services, such as Hotel and Restaurant Pre-Opening Training, Food & Beverage Operational & Management Training, Food & Beverage Standards implementation, Mystery Guest Audits, Operational Audits, Tailored Food & Beverage Courses, Standards Training Tools and most recently Consulting for the new norm, on ways to pivot service in times of Covid-19.
“It always seems impossible,
until it is done” Nelson Mandela
The nature of the multi-cultural service industry requires a solid and sound understanding of the aspects of location, resources and service styles. This understanding ensures the ultimate goal of achieving quality service assurance in hotels, resorts, clubs and restaurants and other service based industries.
We focus on the following elements of success for quality assurance:
Team, Product & Process and Results